PRODUCT QUALITY CITIZENSHIP
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Patients rely on Medtronic products to be safe and effective. That’s why we expect all employees to monitor product quality at each stage in our value chain — design, manufacturing, pre-clinical and clinical trials, and post-market surveillance. A patient-focused approach and an unwavering commitment to excellence underpin our global quality strategy. We manufacture safe, high-quality products not only to further our Mission, but also to build trust, reduce reputational risk, and improve operational efficiency.
Our “Quality Begins with Me” culture is reinforced by ongoing communications and training. As a result, employees commit to practicing our four fundamental expectations:
Every single one of our employees, regardless of role, knows that quality is non-negotiable. In FY18, 95% of global employees completed our Annual Quality Training Certification.
Product quality, safety, and reliability are fundamental to our design and development process. To help ensure that quality is embedded in our manufacturing processes:
Our new product pipeline relies on clinical trials to test the effectiveness and safety of our innovations. We are rigorous in ensuring that our clinical trials are conducted to the highest standards required by international and national regulations, regardless of where the trial is conducted. This protects patient safety, safeguards patient data, and ensures accurate findings.
When demand for the latest diabetes technology kept rising, production couldn’t keep up. But with help from another business group — and from around the world — production numbers spiked in a way no one thought possible.
With a focus on quality, Medtronic and UPS Healthcare form a unique team ensuring medical devices get to patients all over the world.
Unique battery facility sets high standards that are being shared in the industry.
The latest in diabetes technology is having positive impact on patients and payers
How medical devices and the letters B.O.K. changed the lives of the Anderson family.