I can't register for the event
- Have you created your Medtronic account?
Have you encountered a "cannot access your Medtronic account at this time" error? Find support here.
- Have you logged in?
- Have you checked the date?
You can't register for a live event that happened in the past.
I can't start my virtual event
- Have you logged in?
If you can't log in, find support here.
If you have logged in, under "My Learning", you will see a summary of upcoming events and courses that you are already enrolled in (if you are enrolled in anything).
- Have you registered for the event?
- Can you start the virtual event from another device?
For example, from your mobile phone, using the Zoom app for mobiles, or on a different network to the one your computer is on (e.g., using your phone data).
- Are you able to join a Zoom test meeting?
If you can join the Zoom test meeting, check that you have registered and are trying to access with the correct username and password.
What do I need for a virtual event?
- Audio
Headphones or speakers
- Video
You will need a camera to actively participate in an online meeting or conference. A smartphone will have a camera; newer laptops also often have an inbuilt camera.
You don't need a camera if you want to watch a webinar, recorded video, etc.
- Internet
We recommend a minimum speed of 1.2Mbps (up/down) for virtual events. You can test your internet speed, but remember that it might change throughout the day - it is not always the same.
You can check Zoom’s detailed specifications for more information about bandwidth requirements.
If you are sharing an internet connection (for example, with another family member or in a public space), the connection speed may drop significantly if someone else starts streaming a video, making video calls, etc.
- System requirements
If your PC, Mac, or mobile phone meets Zoom’s system requirements, you should have no problems joining an online event.